9/19/2023 0 Comments By utilizing smart recorder![]() ![]() ![]() For example, you enter Email ser% is down. You must note that you can add wildcard in the middle or end of the search key word. The system displays the search result with any text that has the text mail in it such as, email and gmail. For example, you enter %mail in the search box. If you set the parameter to false, the system displays the search result with the % wildcard. This avoids generating long-running searches, reduces the time required to display the search result, and provides good user experience. For example, if you enter %mail then the system automatically removes % and displays the result for the keyword mail. If you enter % at the beginning of the search value, the system automatically removes the % and displays the search result according to the value that you entered. If the parameter is set to true, then the wildcard search by adding % at the beginning of the search value is not supported. To do so, configure the following parameter: You can configure Centralized configuration to show filters in the Recommended Knowledge article under the Resources tab. Ĭonfiguration parameters available in the global settings ( * ) of component Configuration to show filters in the recommended knowledge articles search For more information, see Migrating Smart IT customization and configuration from 2.0 and earlier. You can migrate your existing data from the previous versions of Smart IT to Smart IT 2.0 and onward versions using the migration utility. Select Remedy Management Console > AR System Server Group Console > Server Group Configuration.In a browser, enter the following URL address: Perform the following steps to view or change the configuration settings: The configuration parameters are available in the Centralized configuration. For more information, see Managing AR Server Group components by setting global-level and local-level configurations. Use the Server Group Configuration form of the Remedy Management Console to view the configuration parameters. ![]()
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